Refund
Policy.

1. Our Commitment

At NexGU, every product and service is delivered following a thorough consultation and a mutual agreement. We are committed to client satisfaction and handle all refund requests fairly and transparently, on a case-by-case basis.

2. General Refund Policy

Since all engagements begin with detailed conversations and signed agreements, the scope, deliverables, and payment terms are clearly defined before work starts. Refunds are assessed individually based on the specific contract in place.

Refund eligibility depends on:

• The stage of the project or service at the time of the request
• Whether deliverables have already been provided or accepted
• The specific payment and refund terms outlined in your signed agreement
• The reason for the refund request

3. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

• Work has been fully delivered and accepted as per the agreement
• The client changes their mind after work has commenced
• Delays or issues caused by the client (e.g. failure to provide required information, approvals, or access in a timely manner)
• The client is in breach of the agreement terms

4. Failed Payments

NexGU handles failed or disputed payments through direct communication. Our process:

• We will notify you directly of any failed transaction
• A reasonable timeframe will be given to resolve the payment issue
• Manual refunds are typically processed within 7–14 business days depending on your payment method and bank
• An email confirmation will be sent once a refund has been processed

5. Requesting a Refund

To raise a refund request, send an email to team@nexgu.com with the following information:

• Your full name and company name
• Invoice number or payment reference
• Date and amount of the transaction
• Reason for the refund request

We will review your request and respond within 3 business days.

6. Dispute Resolution

If you are unsatisfied with the outcome of a refund request, you may contact NexGU leadership directly for an amicable resolution. Further dispute procedures are outlined in the signed engagement agreement. We prefer to resolve all billing matters directly rather than through formal escalation.

7. Contact

All billing and refund enquiries should be directed to us by email. We respond to all billing queries within 3 business days.