LEGAL

Refund Policy.

NexGU's approach to refunds, failed payments, and cancellations.

Last updated: March 2025

1. Our Commitment

At NexGU, every product and service is delivered following a thorough consultation and a mutual agreement. We take our commitments seriously and aim to ensure full client satisfaction. This Refund Policy outlines how we handle refund requests and payment issues.

2. General Refund Policy

Because all NexGU engagements begin with detailed conversations and signed agreements, the scope, deliverables, and payment terms are clearly defined before any work begins. Refunds are evaluated on a case-by-case basis in line with the terms of your individual agreement.

Refund eligibility depends on:

  • The stage of the project or service at the time of the request
  • Whether deliverables have already been provided
  • The specific terms outlined in your signed agreement
  • The reason for the refund request

3. Non-Refundable Circumstances

  • Work has been fully delivered and accepted as per the agreement
  • The client changes their mind after work has commenced
  • Delays or issues caused by the client (e.g., failure to provide required information)
  • The client is in breach of the agreement terms

4. Failed Payments

In the event of a failed payment (e.g., due to insufficient funds, card errors, or technical issues), NexGU will handle the matter manually through direct communication with the client.

  • We will contact you directly to notify you of the failed transaction
  • You will be given a reasonable window to resolve the payment issue
  • If an overpayment or double charge occurs due to a payment error, a manual refund will be processed by our team
  • Manual refunds are typically processed within 7–14 business days depending on your payment method and bank
  • Refund confirmation will be sent via email once processed

5. Requesting a Refund

To request a refund or report a payment issue, contact us with:

  • Your full name and company name
  • Invoice number or payment reference
  • Date and amount of the transaction
  • Reason for the refund request

Send requests to team@nexgu.com. We will review and respond within 3 business days.

6. Dispute Resolution

If you are not satisfied with our resolution of a refund request, please reach out directly to our leadership team. We are committed to resolving disputes amicably. Further procedures are outlined in your signed agreement.

7. Contact

All billing and refund enquiries: team@nexgu.com.